As a Community Support Specialist, you’ll be the bridge between our users and our product team. You’ll troubleshoot issues, write crisp bug reports, and surface recurring pain points directly to the product team. You’ll also be the human behind Partiful - the person making sure our users feel heard, supported, and excited to use our product to power their most important moments.

Own day-to-day user support across channels, with a high bar for speed, clarity, and kindness

Resolve user questions and issues end-to-end — from simple how-tos to complex edge cases - and know when to escalate

Develop deep product knowledge so you can diagnose problems quickly and guide users effectively

Identify trends in support volume and user pain points, and proactively surface them to Product / Engineering

Write and improve macros, help center articles, and internal documentation to scale support quality and reduce repeat issues

Act as a strong voice of the user, advocating for fixes and improvements based on what you see in the real world

Handle bug reports with rigor: reproduce, document steps clearly, and work with the team to close the loop

Contribute to building an AI-native support function — using automation, tools, and AI workflows to streamline and improve support operations

Help maintain a positive, community-first tone that’s inline with our brand voice

You're likely a good fit if:

Have 2–5 years of experience in customer support, community support, or user-facing operations (bonus if at a consumer social app, ticketing platform, or events company)

Community Support Specialist

Responsibilities

Qualification

Required

Benefits

Company

Partiful

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