Software Engineer - Platform Observability and Intelligence

Required

• 7+ years of experience in legal operations, business/program operations, or a related function, ideally within a technology, SaaS, AI, or other high-growth and fast-paced environment.
• Hands-on experience administering Ironclad (CLM), SimpleLegal/Unity (matter management and e-billing), and eDiscovery management platforms.
• Significant experience using and deploying generative AI tools (e.g., Claude and Gemini) and agents to drive efficiency in legal and legal operations work.
• Experience building and managing knowledge management systems and playbooks/templates used across a legal team.
• Demonstrated experience managing legal spend and supporting legal budgeting, forecasting, and accrual processes in partnership with Finance.
• Track record of leading complex, cross-functional programs from strategy through execution, and of driving adoption of new tools and processes with sophisticated stakeholders, including attorneys.
• Strong analytical and process improvement skills, with the ability to turn data into clear, actionable insights for legal and business leadership.
• Outstanding written and verbal communication skills, with the ability to influence and collaborate across all levels and functions without direct authority.
• A hyper-organized and detail-oriented project manager with the ability to manage multiple concurrent priorities in a fast-paced, distributed environment.
• Bachelor's degree or equivalent practical experience.
• We'll be super impressed if you have experience in any of these:
• Experience with eDiscovery, legal hold, or data governance platforms such as Reveal Hold, Onna, or Logikcull.