Perk Implementation Specialist at Perk responsible for onboarding Premium and Pro customers onto the TravelPerk platform. Ensures clients are prepared technically and operationally to use the platform effectively.
Responsibilities
The Implementation team is responsible for the onboarding of all our Premium and Pro customers on the TravelPerk platform. The Implementation team takes new customers from signup to launch, providing administrative, technical, and educational support to maximize the client’s experience with the TravelPerk platform.
The Implementation Specialist role requires strong project and change management skills and excellent problem-solving skills. This role requires keen attention to detail, creativity in solutions, and proactivity to identify areas where they can provide improvements to their clients & their internal team.
Implementation specialists work across multiple teams in a collaborative environment both internally & externally, manage key internal and external stakeholders, and use change management to drive successful client rollouts and enable long-term success.
Your responsibilities include:
Providing the first impression of TravelPerk to all customers in your portfolio and serving as the first point of contact for clients during the implementation process.
Carrying out consultative conversations with customers to collect their requirements.
Answering client requirements with your experience & data-driven best practice recommendations.
Managing the rollout of a new platform for your clients; providing guides, templates, and recommendations to the client for how to ensure adoption & long-term success of the platform.
Coordinating & conducting training sessions for newly onboarded customers, including executive-level stakeholders and company-wide training.
Providing technical support to clients as they set up integrations to marketplace partners or custom-built API solutions.
Validating client configuration & account satisfaction by monitoring client booking behavior post-implementation & proactively offering support or recommendations.
Collaborating with multiple different departments in the TK organization, including within the Revenue organization (Sales and Account Management), Product, Builders (Engineering), and Finance.
