Sleeper F2P Customer Success Associate at Sleeper providing exceptional customer service and supporting user relationships across multiple communication channels. Responsible for user onboarding, resolving issues, and collecting product feedback.
Responsibilities
Successful candidates for this job are skilled problem-solvers who are adept at asking questions to help distill the causes and intent of our users. In addition, a high degree of empathy and customer-centric personality is required for the role.
Provide exceptional customer service through demonstrating product knowledge
Effectively communicate with our users across several channels – email, chat, and social media
Promote Sleeper through your conflict resolution abilities and effective communication skills
Comfortable questioning conventional wisdom, eager to take initiative, able to identify and develop creative solutions
What you’ll bring to the table:
Competence with Intercom is preferred but not required
Excellent verbal and written communication skills to communicate and collaborate across multiple departments and our users
Ability to work weeknights and weekends due to varying shifts, which includes 5 days of work with 2 days off is required
Qualification
Sleeper fandomCompetence with Intercom
Required
Excellent verbal and written communication skills
Ability to work weeknights and weekends due to varying shifts
