Paireyewear The Sales Operations Manager, Wholesale at Pair Eyewear manages systems, data, and processes to support the Wholesale sales team. This strategic role focuses on CRM governance, order-to-cash workflows, and operational standards adoption.
Responsibilities
Sales CRM & Platform Architecture
Own the implementation, administration, and governance of our Sales CRM ecosystem for wholesale, defining data standards, field mappings, and governance rules to ensure accurate account ownership, pipeline visibility, and forecasting.
Lead the platform roadmap, including evaluating integrations, managing vendor relationships, and ensuring our CRM, order-to-cash, and reporting platforms work together seamlessly.
Master Data & Account Governance
Establish and maintain product data, account hierarchy, classification frameworks, and door-level identifiers that power wholesale operations and reporting.
Define account segmentation and AE-to-account routing logic, including clear rules for resolving ownership conflicts.
Order-to-Cash Operations
Own and continuously improve the wholesale order journey from receipt through delivery, optimizing order intake (rep submission, email, phone, B2B platform) and driving adoption of automated processes.
Establish operational processes for returns, credits, and claims in partnership with Finance, and monitor key cycle metrics (order-to-ship, ship-to-delivery) against SLAs.
Partner with Fulfillment, Supply Chain, and 3PL partners on inventory visibility, operational planning, and peak-season readiness.
Field Enablement & Administration
Administer territory changes day to day—assignments, account moves, and splits—as doors open, close, and change hands.
Qualification
Comfortable owning complexDetail-oriented and proactive8+ years in Sales OperationsExperience across order-to-cashTrack record leading complexAdvanced Excel or Google Sheets skillsExperience with NetSuiteSQL knowledgeHealthGenerous vacation policies
Required
An operations builder who creates structure where playbooks don't yet exist—comfortable with ambiguity, first-time problem solving, and a bias toward action over perfection.
Data-driven and analytical—you dig into what numbers mean, diagnose problems, validate solutions, and identify what should happen next.
Comfortable owning complex, end-to-end processes and driving execution without constant oversight.
A strong cross-functional partner who influences and drives work across Sales, Finance, CX, Supply Chain, IT, and Operations without relying on direct authority.
A clear communicator who translates complex systems, processes, and data into information others can easily understand and act on.
Detail-oriented and proactive, building durable, well-documented processes that evolve and scale as the business grows.
8+ years in Sales Operations, Revenue Operations, Sales Excellence, or a similar function within a B2B or wholesale organization.
Experience owning or administering CRM platforms, including data governance, pipeline management, and forecasting.
Experience across order-to-cash, supply chain, or fulfillment processes.
Track record leading complex, cross-functional initiatives across Sales, Finance, IT, CX, and Operations.
Advanced Excel or Google Sheets skills, and experience with Looker or a similar business intelligence platform.
Strong analytical and communication skills, with the technical aptitude to quickly learn and administer new systems.
Preferred
B2B wholesale or distribution experience, particularly in eyewear, optical, or another high-SKU consumer product business.
Experience with NetSuite, Salesforce, HubSpot, Shopify Plus, or similar CRM/ERP/ecommerce platforms.
SQL knowledge, and experience designing or monitoring SLAs in a service or operational environment.
Experience building self-service reporting for sales teams, in a high-growth organization of roughly 50–500 employees.