Accounts Receivable & Collections Specialist

United Statesfull timeRemote

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senior

$78k–$95k

H1B: no

Assetwatch The Accounts Receivable & Collections Specialist manages a portfolio of customer accounts to drive timely collection of outstanding receivables and resolve complex payment issues. This role requires investigation of unapplied cash, disputed invoices, and coordination with cross-functional teams to remove payment barriers.

Responsibilities

Accounts Receivable & Collections
Manage a portfolio of customer accounts and drive timely collection of outstanding receivables.
Investigate and resolve complex payment issues, including unapplied cash, short payments, disputed invoices, billing discrepancies, purchase order issues, and account reconciliation items.
Research unapplied customer payments by reviewing remittances, invoices, contracts, customer communications, and payment history.
Own issues from identification through resolution, with timely follow-up to customers and internal stakeholders.
Negotiate payment commitments while maintaining positive customer relationships.
Document collection activity and customer communication accurately in NetSuite and related systems.
Cross-Functional Collaboration
Work closely with Billing, Revenue, Customer Success, Sales, Support, and Finance to resolve customer payment issues.
Coordinate internally to remove obstacles preventing invoice payment.
Escalate high-risk accounts appropriately and recommend practical solutions.
Process Support and Improvement

Qualification

Bachelor’s degree in AccountingNetSuite experienceSalesforce experienceCore CompetenciesSense of urgency - Responds quickly

Required

Bachelor’s degree in Accounting, Finance, Business, or a related field, or equivalent experience.
7+ years of progressive B2B accounts receivable and commercial collections experience.
Demonstrated ability to research and resolve complex AR issues independently.
Strong analytical and reconciliation skills with the ability to identify root causes of payment discrepancies.
Excellent written and verbal communication skills with both internal teams and external customers.
Proven ability to manage multiple priorities simultaneously in a fast-paced environment.
Strong organizational skills with exceptional attention to detail.
Self-motivated with a strong sense of ownership and accountability.

Preferred

SaaS or subscription business experience.
NetSuite experience.
Salesforce experience.
Experience working with cross-functional teams.
Experience mentoring junior or offshore team members.
Core Competencies
Analytical problem solving - Researches complex customer accounts and identifies the root causes of payment issues.
Sense of urgency - Responds quickly, prioritizes effectively, and drives issues to completion.

Benefits

PTO
Equity/RSU
Flexible Work

Company

Assetwatch

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Source: greenhouse

Active within the past hour

Remote-friendly

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Must-Have Skills for This Role

NetSuiteAccounts ReceivableCollectionsOrder-to-Cash

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