Sr. Technical Account Manager

Florida - Remotefull timeRemote

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senior

$148k–$177k

H1B: yes

Illumio Sr. Technical Account Manager at Illumio provides expert technical guidance to customers, driving adoption of Illumio’s cybersecurity solutions and managing complex client engagements. The role involves project leadership, architectural guidance, and customer advocacy.

Responsibilities

Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals and overall impact on business results.
Provide project leadership, coordination, and architectural guidance for the customer’s cyber security, Zero Trust and Illumio product initiatives.
Lead and drive challenging requests across simultaneous client engagements.
Provide clear and constructive product feedback to Illumio’s Product Management teams based on customer use-cases and requirements.
Understand the customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” and driving adoption of Illumio’s solutions.
Perform health checks, document findings, and provide best-practice recommendations.
Be a customer advocate within Illumio to ensure that escalations are resolved in a timely fashion.
Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience.
Collect metrics and develop reports that illustrate project health and progress.
TRAVEL: Although this is a home-office based position, applicants must be able to travel 30% for customer visits. Additional travel for training and conferences may also be required throughout the year
Knowledge of cybersecurity industry products, Firewalls, Zero Trust architecture and Security best practices
A solid technical background in advanced security (preferably with technical certifications). Additionally, a background in data center infrastructure, operating systems, desktop deployments, system administration and/or technical architecture is preferred.

Qualification

#LI-JW1 #LI-REMOTE

Preferred

Bachelor’s degree in engineering or science.
Knowledge of networking concepts such as: Routers, switches, load balancers, and security solutions from a variety of vendors.
Experience with integrating heterogeneous security environments.
Familiarity with SIEM and SOAR in enterprise customer environments.
Strong organizational skills with the ability to handle multiple client
#LI-JW1 #LI-REMOTE
Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions creates a culture of belonging, drives our future, and makes us stronger together in support of our customers and their success.
All official job offers from our company are extended directly by our recruitment team and will be sent through an official E-Signature document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience.