Distro The Customer Service Representative at Distro handles incoming customer calls and supports order, shipping, warehouse, and billing processes. They research order status using the Visual Shop ERP system and coordinate with warehouse personnel.
Responsibilities
Answer approximately 20 to 50 incoming customer calls per day professionally
Collect customer and order information and clarify questions before researching requests
Handle most calls involving order-status inquiries and communicate verified updates
Document important questions, requests, changes, and follow-up needs
Respond to customer email inquiries promptly and professionally
Research order status using the Visual Shop ERP system and coordinate with warehouse personnel
