This is a highly relationship-driven role where you’ll combine consultative selling, customer success, and industry expertise to support some of the best golf courses across North America.

Proactively reach out to customers in your portfolio to drive up product usage and add-ons. Expand the usage of the many modules Lightspeed Golf offers Identify and address churn risks, and ensure adoption of new product launches.

Ensure a successful utilization of the software by defining success criteria with your customer, with the help of internal teams where applicable (Sales, Services, Support, Product).

Provide a point of escalation for any issues our large customers may encounter.

Perform various projects and initiatives to improve our customer’s experience with Lightspeed which would increase CSAT.

Identifying opportunities for reference accounts/marketing case studies from your portfolio. Performing regular reporting on the state of your portfolio, and ensuring high CSAT/NPS of clients.

Stay up to date on the Lightspeed product, new processes, new add-ons.

Be the voice of the customer – and flag product requests to the appropriate teams.

Be involved in team and/or region wide initiatives, and on continual improvements to how we communicate and work together

And a little bit of...

Provide best practices to customers regarding POS and management

Keep up to date with industry best practices

Account Manager- Golf

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Lightspeed HQ

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