Carwow Senior Salesforce Administrator at Carwow leading Salesforce initiatives to scale internal platforms and processes. Drive adoption and shape platform strategy.
Responsibilities
Drive the intake, analysis, and execution of Salesforce change requests — translating business needs into scalable, maintainable solutions.
Act as point of contact for complex platform issues, ensuring rapid root-cause resolution and clear communication.
Lead the full lifecycle of enhancements: scope requirements, design solutions, configure and build, test, and deploy.
Own the configuration of Sales Cloud and/or Service Cloud — including custom objects, automation logic, validation rules, permission structures, and reporting models.
Actively manage technical debt and ensure long-term platform scalability.
Lead the implementation and optimisation of integrations between Salesforce and internal/external systems to ensure data flows are reliable, secure, and aligned with operational workflows.
Lead training sessions and create enablement materials tailored for end users, power users, and stakeholders to drive platform adoption and accountability.
Partner with admins, analysts, and developers to plan and deliver cross-functional features across sales, customer operations, and commercial teams.
Create and maintain reports, dashboards, and list views to support business reporting needs.
Support UAT, bug resolution, and user onboarding for all new platform capabilities.
Identify and implement opportunities for process automation using Flow, approval workflows, and custom notifications.
KEY REQUIREMENTS
Qualification
Experience in a development capacityINTERVIEW PROCESSIntroductory call with our Talent teamCase study Interview
Preferred
Work closely with AI/automation and Ops teams to streamline high-volume or high-touch workflows.
Experience in a development capacity, including working with Apex and Lightning Web Components (LWC).
Experience supporting Salesforce integrations with other business systems.
Additional certifications such as Advanced Administrator and Platform App Builder.
