Qualification

A track record of coaching CSMs to growExperience building playbooksStrong judgment with dataClearBased in the AmericasExposure to NetBoxExperience supporting LATAM customersAbout NetBox Labs

Required

5+ years in Customer Success at a B2B SaaS company, with 2+ years managing or formally leading CSMs
A track record of coaching CSMs to grow, with examples of people you've promoted or developed into bigger roles
Hands-on experience running a book of mid-market and enterprise accounts, including exec-level relationships
Comfort with a technical product and technical buyers; you can hold your own with network and infrastructure engineers
Experience building playbooks, cadences, and metrics from scratch at a growing company
Strong judgment with data: you use health, usage, and support signals to decide where the team spends time
Clear, direct written and verbal communication in a fully remote team
Based in the Americas, able to work across North American time zones
Experience with SaaS companies focused on network automation, or infrastructure / DevOps tooling

Preferred

Exposure to NetBox
Background with open-source or product-led companies where community and commercial motions overlap
Familiarity with HubSpot and Pylon (or similar CRM, CS, and support platforms)
Experience supporting LATAM customers; Spanish or Portuguese a plus
Experience designing digital-led or scaled CS programs alongside high-touch coverage
About NetBox Labs:
NetBox Labs helps companies build and manage complex networks. We help customers accelerate network automation by delivering open, composable products and supporting the network automation community.
NetBox Labs is the commercial steward of open source NetBox, the world’s most popular network source of truth, and Orb, the next-generation open source network observability platform. Our products include NetBox Enterprise, a fully supported self-managed NetBox with advanced features, and NetBox Cloud, a secure, scalable, and reliable SaaS edition of NetBox.

Customer Success Manager at Netbox Labs · LumiJobs

Customer Success Manager

Responsibilities

Qualification

Required

Preferred

Company

Netbox Labs

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