Senior Field Engineer

United States (Remote)full timeRemote

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senior

$174k–$212k

H1B: no

Goteleport Senior Field Engineer at Teleport responsible for implementing, supporting, and expanding Teleport solutions at top customers. Drive adoption, design solution architecture, deploy and configure Teleport, and provide triage and debugging of technical issues.

Responsibilities

Design solution architecture for Teleport in a customer environment
Deploy and configure Teleport in a customer environment as well as communicate implementation best practices to the customer.
Act as a point person for all technical issues, providing triage and troubleshooting, and escalating to engineering for high complexity cases.
Develop, maintain and deliver customized training; evangelize the solution to a wider customer organization.
Plan and deliver Quarterly Business Results meetings for customers. Drive adoption within the customer organization; plan and assist with an enterprise-wide rollout of Teleport.
Maintain strong working relationships with key client stakeholders and expand relationships into other parts of the organization.
Document the customer's business goals and challenges to align Teleport to provide the most value possible.
Serve as a subject matter expert on existing and upcoming Teleport solutions for both customers and other Customer Solutions engineers, staying up to date on the latest solutions.
Work closely with Sales and Product to identify customer needs associated with tangible upsell and cross-sell opportunities.
Collaborate with Sales and Product to provide valuable feedback for product improvement.
Support our broader Teleport customer base seeking new solutions and best practice recommendations.
You're joining a company where the problem is real, the team is small, and your work shows up directly in the product. We're not a big company, you won't get lost in a crowd. You'll have the freedom and autonomy to do what you're great at, alongside teammates who care about doing it right and want to see you succeed. The work is collaborative, there's real room to grow, and the mission is one worth showing up for.

Qualification

AutonomousSecurity-mindedBusiness-savvyProfessionalWhat You'll BringLinux administration skills

Required

Autonomous: We value those who take initiative and get things done. Our team trusts in their ability to make decisions that benefit the company and its customers, letting their work speak for itself.
Security-minded: Working on the very fabric of the internet and providing infrastructure access to some of the world’s biggest companies means you need to think security-first. Our platform is the gatekeeper - The Wall. And winter is coming. We need to ensure we’re secure.
Business-savvy: We don’t code for coding's sake. We build for our customers. Designed by engineers for engineers, we understand their environment, challenges and needs better than anyone else. That means we have built a business that can support them by making the right choices that ensure we are in business for the long haul.
Professional: We are a team of dedicated professionals, committed to excellence. We set a high bar for joining Teleport, ensuring we attract top talent ready to help shape the future. If you’re passionate about being the best at what you do, Teleport is the place for you
What You'll Bring
BSc or Master Degree in Computer Science, Software Engineering, Electrical Engineering or another related engineering field.
8+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles.
Linux administration skills.
Hands-on experience with one of the major public cloud providers: AWS, GCP, Azure. Certifications are a plus.
A strong understanding of Kubernetes and prior hands-on experience. Certification with CKA or CKAD is a plus.
Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC.
Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise.

Benefits

Medical

Company

Goteleport

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Source: ashby

Active within the past hour

Remote-friendly

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