Staff Technical Customer Success Manager

California, United States · Remotefull timeRemote

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senior

$160k–$200k

H1B: yes

Kong The Staff Technical Customer Success Manager at Kong manages a portfolio of customers to help them leverage APIs and microservices effectively. They coach customers, collaborate with sales and product teams, and innovate tooling to maximize customer value.

Responsibilities

As a member of the CX team you will act as a champion for our most critical asset, our customers. You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful. In this role you will work alongside the US sales teams and will have the opportunity to build a large portfolio of Customers.
This is an incredibly exciting role at the forefront of technology. You will not only be building strong relationships with key customers, you will be pioneering the approach to managing customers by leveraging self service technology and re-usable assets to maximize the value Kong can provide.
Coach customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes.
Inspire customers to create an AI, API optimized vision for their future; with your partnership and Kong’s solution as a pivotal part of the path ahead.
Co-Define what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why.
Work with Sales and Product teams to ensure Kong customers are getting the most out of the solution.
Help innovate tooling and processes to make you and your team more efficient.
Work on innovative and cutting edge customer projects.
Become an SME on Kong products and technologies, taking that knowledge and applying it to real world usage.
Collaborate with other peers, business partners and groups.
What You'll Bring:
Have a builder’s mentality, seeking to find solutions to complex problems that will make life better for Kong customers and internal teams alike.

Qualification

Proven experience in customer-facingStrong organizational skills

Required

Proven experience in customer-facing, technically advanced environments via SaaS or Open Source
Strong organizational skills
Good understanding of complex technology environments

Benefits

Vision

Company

Kong

View company page

Source: ashby

Active within the past hour

Remote-friendly

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Must-Have Skills for This Role

APIsmicroservicesSaaSOpen Source

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