Client Success Manager at The New York Times · LumiJobs

Responsibilities

The New York Times' Advertising team is looking for a Client Success Manager to join the team. As a Client Success Manager, you will oversee customer success and retention for important advertising clients by providing the best, daily account management. You will help build the development of new and current client partnerships, including the RFP (Requests for Proposal) process. Use the full scope of NYT ad products that address the advertiser's needs and campaign goals for both print and digital. This is a hybrid role based in our New York headquarters, reporting to the Executive Director, Business Operations and Enablement. You can typically expect to be in the office 3 days per week.
Client Success Manager is both an internal and client-facing role and is instrumental in making us the most effective media partner for our important clients. You will develop relationships with advertising agencies and clients; become their go-to person, keeping clients positively engaged with The New York Times and our products. You will work closely with Sales and Sales Operations teams on the assigned client accounts to ensure premium client partnership execution, by overseeing and leading the process of building and implementing client deals, receiving and managing client feedback, and tracking the changes with the sales and sales operations team.
Responsible for operationally supporting a key set of accounts through the full life-cycle of the business.Lead client contact and coordination with top-tier clients to ensure best-in-class, high-touch service.
Own and facilitate a smooth sales process from pre-sale through post-sale.
Assist the Sales Director with renewals through life-cycle management of campaigns for our key set of clients.Ensure the timely creation and delivery of our best work to clients by collaborating across interdisciplinary teams in the department.
Lead workflow of pre- and post-digital and print ad campaigns, interacting on behalf of sales with other departments such as Research, Ad Ops, Sales Development, Ad Products and the Content Studio to make sure projects stay on track, deadlines are met, and that people are communicating effectively.
Own client communications, create/own contact and status reports, and share feedback with the client and the internal teams.Lead non-pitch meetings to keep clients updated on performance, and address with speed any campaign issues in need of attention.Track & monitor the business of the account, including account financials, and account progress internally and with the client.Assist sales with pipeline accuracy of key accounts in Salesforce.Oversee pre-launch campaign execution by informing internal teams about client expectations, direction, and decisions.Participate in strategic and creative brainstorming sessions as needed and take an active interest in business development.Aid in optimizing workflows, best practices and processes where necessary, in partnership with the Executive Director, Sales Operations.Reports to the Executive Director, Sales Operations, and works closely with the Head of Industry and respective sales leads for the assigned set of clients.

Client Success Manager

Responsibilities

Qualification

Required

Preferred

Benefits

Company

The New York Times

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