Nectar Social Senior AI Strategist at Nectar Social serving as strategic partner to brand customers for marketing and AI strategy. Own customer journey from onboarding through renewal and drive AI adoption.
Responsibilities
We're looking for a Senior AI Strategist to be a strategic partner to our brand customers. Our customers rely on AI Strategists for marketing strategy and AI strategy, and for a clear plan to reach their company goals through automation and AI. You'll own your accounts from onboarding through renewal, and be accountable for adoption, retention, and expansion.
This role is built for someone who has sat on the brand side, run accounts at an agency, or managed customers at a social or marketing tech platform. You have strong marketing instincts, you live on social, and you already speak our customers' language. Here, you'll bring that judgment to brands adopting AI agents for the first time, and help shape how our AI Strategist team works as it scales.
This is a hybrid role based in Palo Alto.
Be a strategic partner to your brands
Be the go-to advisor on marketing and AI strategy for your brand partners, from social and community managers up to VP and C-level leaders
Understand each brand's company goals (growth, retention, CX, brand love) and map out how automation and AI agents get them there
Bring a point of view on social strategy, community, creator programs, and content, and push customers toward their best results
Build and run account plans tied to business outcomes, not just platform usage
Own the full customer journey, from onboarding to renewal
Lead onboarding for new accounts: kickoff, goal-setting, workflow setup, training, and hitting early milestones
Own adoption, health monitoring, QBRs, and renewals across your book
Spot risk early and lead the save plan when an account is at risk
Qualification
Brand sideAgencyMarketing techStrong marketing foundationSocial-nativeStrategic thinkerProactive self-starterEager to learnConfidence with senior stakeholdersStrong commercial instinctsExperience in beauty
Required
Minimum 5 years of industry experience in at least one of these:
Brand side: social, community, influencer, or digital marketing at a consumer brand
Agency: client-facing account leadership at a social, influencer, digital, or creative agency
Marketing tech: account management or customer success at a social, listening, creator, or marketing SaaS platform
Strong marketing foundation. You understand social strategy, brand building, content, community, and creator programs, and can advise on them with credibility
Social-native. You live on the platforms, spot trends before they peak, and know what works on TikTok vs. Instagram vs. YouTube vs. Reddit
Strategic thinker. You can connect a brand's company goals to a concrete marketing and AI plan
Proactive self-starter. You see what needs to happen and do it before anyone asks
Eager to learn. AI and social move fast and you love keeping up. You use AI tools in your own work and get excited about helping others adopt them
A track record of owning client or customer relationships end to end, with results you can point to (renewals, expansion, retention, or campaign outcomes)
Confidence with senior stakeholders. You can run an executive QBR, handle a tough renewal, and push back with a clear point of view
Strong commercial instincts. You see expansion opportunities and know how to bring them to a close with your sales partners
Preferred
Experience at a social or marketing tech platform such as Sprout Social, Sprinklr, Hootsuite, Brandwatch, Emplifi, Dash Hudson, Later, or CreatorIQ
Experience in beauty, wellness, CPG, or DTC, whether at a brand or on those accounts at an agency
Hands-on experience with AI-native tools like Claude, Claude Code, Cursor, or other LLM-powered workflows
Experience managing enterprise or multi-brand accounts with complex stakeholder maps
Experience mentoring or managing junior account managers or strategists