People Operations Manager

Required

• The non-negotiables:
• Rapid scale experience: You've been in the trenches during a 100 to 500+ growth spurt at a tech or tech-enabled startup, and know what breaks at each stage. Ideally more than once.
• Non-exempt expertise in a tech-enabled setting: A significant part of your background is supporting remote, tech-enabled hourly teams alongside salaried knowledge workers. Physical-workforce experience (retail, hospitality, manufacturing) alone isn't the fit.
• Hands-on payroll and systems ownership: You've administered Justworks (or an equivalent PEO) and an HRIS (owned them, not just used them), and you can find and fix a payroll error at its source.
• Multi-state compliance in practice: Wage and hour, leave and accommodations across states, applied with judgment, not recited.
• Business acumen: You connect people decisions to revenue drivers, team dependencies and org design tradeoffs, and speak the language of the teams you support. You see how an individual role fits into the larger picture.
• Project mastery and high standards: You run concurrent workstreams without dropping balls. Done means done, with the details right.
• Creative problem solving: You think like an operator, not the HR handbook. You ask the clarifying question before you answer, and bring solutions with your problems.
• High EQ and grit: You stay steady under pressure and can have hard conversations that leave people feeling supported.