As a Voice (VoIP) Support Engineer, you’ll ensure the reliability, clarity, and stability of the telephony systems that power our AI-driven customer experiences. You will diagnose and resolve complex SIP, RTP, and PBX-related issues across our platform and customer integrations. Your work will directly impact how our customers trust and adopt our voice products.

You’ll own the full lifecycle of voice troubleshooting—from initial triage through root-cause analysis—leveraging SIP traces, packet captures, signaling logs, and provider diagnostics to resolve issues quickly and decisively.

Work Directly With Customers and Partners

You’ll collaborate closely with customer engineering teams, IT staff, PBX administrators, and telecom providers to:

Understand call flows, routing logic, and integration patterns

Investigate and resolve issues such as one-way audio, call failures, or signaling mismatches

Guide customers through configuration best practices for SIP trunks, DIDs, queues, and ring groups

Communicate findings clearly, whether the root cause lies in the network, PBX, or provider

Build trusted relationships by handling difficult technical conversations with empathy and rigor

Through these interactions, you’ll help customers deploy more stable systems—and help Assort build better ones.

Improve Systems, Tools, and Processes

You’ll work cross-functionally with product, engineering, and operations to:

Voice Support Engineer

Responsibilities

Benefits

Company

Assort Health

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