Robco Senior Field Solutions Engineer at RobCo responsible for development, deployment, and support of robotic automation systems. Leads technical deployment and project management at customer sites across the US.
Responsibilities
RobCo is building the category of Autonomous Industrial Robotics and we're doing it fast. We believe that automating the ordinary frees humans to do the extraordinary, and we're building the end-to-end robotics infrastructure to make that possible - hardware, software, and AI in one stack that just works.
To further expand our team, we are looking for you as Senior Field Solutions Engineer to join our Austin-based team. Your role will be central to ensuring successful implementation and ongoing performance of our robotic solutions at customer sites throughout the United States. You will play a critical part in scaling our solutions and providing technical leadership and support.
Your Responsibilities
Development and Testing: Take ownership of robotic solution concepts from detailed design through development, testing, deployment, and ongoing support within our Austin facility and at customer locations.
Customer Deployment and Integration: Lead the technical deployment and commissioning of RobCo's robotic automation systems at customer sites, ensuring seamless integration with existing production environments. Lead on-site robotics deployments by coordinating and directing cross-functional team members across engineering, design, assembly, test, operations, and field teams — ensuring clear ownership, accountability, and execution priorities across all deployment activities, and driving alignment so deployments remain on schedule and operational objectives are achieved.
Project Leadership: Plan, coordinate, and document customer projects from initial scoping through to successful commissioning, delivering robust and reliable solutions. Own program management activities including project planning, timeline creation, milestone tracking, dependency management, risk identification, and maintenance of risk mitigation plans/registers. Establish structured deployment plans, daily priorities, and action tracking for all participating team members to ensure efficient execution and rapid issue resolution during deployments.
Operational Scalability: Design, implement, and continuously improve scalable operational processes, mechanisms, and team workflows that increase execution efficiency, standardization, and organizational scalability. Identify operational gaps and proactively build systems, tools, and best practices that enable teams to scale effectively across multiple deployments and projects.
Customer-Centric Approach: Deeply understand and articulate customer needs, translating complex requirements into straightforward, effective automation solutions.
Technical Support and Training: Provide comprehensive on-site support and training, assist in troubleshooting, and ensure customer satisfaction through responsive and effective service.
Documentation: Develop detailed technical documentation, user manuals, and operational guides to support customer understanding and effective use of our systems.
Innovation and Feedback: Collaborate closely with RobCo's hardware and software teams by providing insightful feedback, contributing to the continuous improvement of our technology.
