Own assigned Land Mobile accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact

Hit and exceed revenue targets on time by tracking readiness, shipments, activations, certifications, and payments, and by raising risks early when dates or dollars may slip

Keep internal systems current so account status, risk, and opportunity are visible in one place

Monitor account health—including contract compliance, KPI performance, invoicing, logistics, in-motion or field performance, and the customer relationship—to prevent delayed cash or churn

Set clear expectations with customers, resellers, and internal partners on what SpaceX can and cannot commit to on timing, hardware, and delivery

Build account plans that define current state, a healthy account, and the next dollar of revenue

Identify expansion across additional vehicles, machines, routes, sites, kits, and new ways customers can use Starlink in the field

Facilitate leadership business reviews that connect Starlink performance to customer results

Forecast retention and revenue for the book so leadership can plan against a real number

Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts

Coordinate high-touch onboarding, including hardware transitions, reseller partners, and certification or deployment requirements

Document processes that support expansion and scaling of the Land Mobile book

Starlink Customer Success Manager (Land Mobile)

Responsibilities

Qualification

Required

Preferred

Company

SpaceX

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