Own assigned Latin America backhaul accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact

Hit and exceed revenue targets on time by tracking readiness, shipments, activations, and payments, and by raising risks early when dates or dollars may slip

Keep internal systems current so account status, risk, and opportunity are visible in one place

Monitor account health—including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship—to prevent delayed cash or churn

Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery

Build account plans that define current state, a healthy account, and the next dollar of revenue

Identify expansion, additional sites or kits, and new ways customers can use Starlink backhaul

Facilitate leadership business reviews that connect Starlink performance to customer results

Forecast retention and revenue for the book so leadership can plan against a real number

Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts

Help shape how we operate backhaul in Latin America, including country-level priorities, onboarding, local billing and tax, and getting paid

Document processes that support expansion and scaling of the business

Starlink Customer Success Manager (Latam Backhaul)

Responsibilities

Qualification

Required

Preferred

Company

SpaceX

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