Ana Corp Service Desk Support Technician II at Ana Corp responsible for resolving complex and escalated technical issues across systems and applications. Provide IT service desk support and general office administrative support.
Responsibilities
Resolve complex and escalated technical issues beyond first-level support
Troubleshoot, diagnose, and resolve incidents across systems and applications
Ensure timely resolution of support tickets
Contribute to knowledge base documentation
Collaborate with IT teams to enhance user experience
Follow established security and change-management practices
Provide general office and administrative support including answering phones, handling mail and shipments, and front desk coverage
