We’re hiring a Customer Success Manager to own the relationship and commercial outcomes for a portfolio of enterprise energy buyers after they sign. This is a high-ownership, high-visibility role for someone who knows renewable energy procurement inside and out and can be a trusted advisor to sophisticated energy and sustainability teams from day one.

You’ll join a lean, fast-moving Customer Success function and help shape how it operates as we scale. A key part of this role is growing with Verse into dispatch intelligence and battery storage optimization real-time products that will define the next chapter of the platform. You’ll be the person who makes sure our customers adopt the platform, realize value, renew, and grow.

Own the relationship, adoption, and commercial outcomes for a book of enterprise accounts from signature onward.

Drive revenue retention lead renewals, protect gross retention, and identify and close in-footprint expansion.

Serve as a trusted energy advisor, guiding customers on PPA/VPPA portfolio management, invoice and settlement validation, generation forecasting, availability and production guarantees, and REC/EAC management.

Run executive business reviews, build account health scoring, and manage senior stakeholder relationships up the org chart.

Translate the platform’s analytical outputs into clear business value and confident reporting for your customers.

Partner cross-functionally with Sales on closed-won transitions and expansion, with Delivery on onboarding and implementation quality, and with Product to channel voice-of-customer into the roadmap.

Be a driving force in Verse’s move into real-time dispatch intelligence and battery storage optimization a central part of this role as those products scale.

Own your metrics revenue retention, renewal rate, customer health, and referenceable customers.

Customer Success Manager

Responsibilities

Qualification

Required

Benefits

Company

Verse

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