Ghost Customer Success Associate at Ghost managing strategic supplier partners and ensuring accurate inventory merchandising on the Ghost platform. Coordinates with sales and operations to maximize supplier performance.
Responsibilities
We are looking for a Customer Success Associate to join our Sales team. In this role, you will manage a portfolio of strategic supplier partners. You will lead their onboarding, ensure their inventory is accurately merchandised and available on the Ghost platform, and coordinate closely with our Wholesale Sales organization to maximize supplier performance. This is a highly cross-functional role that requires strong organizational skills, close attention to detail, and a research-driven approach to pricing and inventory decisions.
Supplier Partnership Management
Manage an assigned portfolio of strategic supplier partners, serving as their primary point of contact
Lead supplier onboarding and inventory integration onto the Ghost platform
Work directly with suppliers to onboard new supply into the system, ensuring a smooth and timely process
Wholesale Order Management
Support wholesale order management, from placement through fulfillment
Research and compare pricing across suppliers to ensure competitive, accurate terms
Coordinate with suppliers and internal teams to resolve order discrepancies and issues
Merchandise supplier inventory on the Ghost platform to maximize visibility and sell-through
Maintain a high level of attention to detail across data entry, listings, and inventory records
Cross-Functional Coordination
Qualification
Proficiency in Excel/Google SheetsBachelor's degree preferred
Required
2+ years of experience in customer success, account management, wholesale, or a related role
Strong organizational skills and exceptional attention to detail
Comfortable researching and comparing pricing and data to support sound decision-making
Excellent verbal and written communication skills, with experience liaising with external partners
Proficiency in Excel/Google Sheets, and comfort working across multiple systems and platforms
Ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment
Bachelor's degree preferred, or equivalent practical experience
This role will be onsite in our los Angeles (mid-city) office. Our total compensation for this position can range from $72,500 - $80,000. The actual amounts may vary based on factors such as experience, knowledge, skills, and abilities related to the position.
