Justworks Contract Senior Technical Writer at Justworks responsible for documenting organizational expertise and creating repeatable processes. Works cross-functionally with product, marketing, operations, and customer success teams.
Responsibilities
Your Success Profile
What You Will Work On
Gain an understanding of Justworks' products and services
Develop discussion guides and other artifacts to guide stakeholder discussions
Engage with cross-functional SMEs and manage scheduling for intake sessions
Create user-friendly documentation of processes and workflows
Write, edit, and review documentation to maintain a high level of quality
Follow internal accepted standards for style, structure, and tone
Oversee and contribute to the work of other writers and knowledge professionals
Perform other related responsibilities as needed based on department and/or organizational needs.
How You Will Do Your Work
As a Contract Senior Technical Writer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:
Qualification
At JustworksAs a Contract Senior Technical WriterDiversity At Justworks
Required
At Justworks, we’re on a mission to support and empower small and medium-sized businesses by providing a simple and friendly platform, expert support, and access to vital benefits. We believe that great design is at the heart of this mission and we’re looking for a curious, empathetic, and passionate Contract Senior Technical Writer to join our Experience Design Team. This is an exciting opportunity to craft content that is not only engaging and effective but also integral to the overall user experience.
As a Contract Senior Technical Writer, you'll work with a cross-functional team that includes product management, product marketing, operations, and customer success to document our organization's expertise and create repeatable processes that enable us to deliver excellence to our clients.
This role will require a combination of user-centricity, empathy for people facing and resolving complex challenges in a highly regulated environment, and the ability to communicate efficiently and effectively, with clarity and precision.
Minimum of 7+ years of experience in editorial content writing, knowledge management, or journalism
A portfolio of work or similar samples of relevant writing
A background in journalism (or similar expository writing) is preferred
This role is a hybrid remote / in-person at our New York City office. Please expect to be in the office 2-3 days a week.
This is a fixed term contract role for 6 months. This position is paid on an hourly basis, at a rate of $80-100 per hour, depending on experience.
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Diversity At Justworks
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
