This is a foundational hire. You will do different aspects of dispatching in trucking — without needing any trucking experience. You’ll keep real freight moving for real customers: assigning loads, communicating with drivers, handling exceptions, and solving the problems of the day.

The reason this works is you. You are AI-native — AI is your default way of researching, troubleshooting, and getting work done — and you have the critical thinking to notice when the playbook is wrong and the initiative to propose the fix. You’ll work directly with engineering and product to automate the repetitive parts of the job, so the role keeps getting smarter.

You’ll get a lot of direction, coaching, and ownership early. Do this well and the role is a launchpad: people who build the operational foundation here will grow into bigger roles across the company.

Run daily dispatch execution from our playbook: load assignment, driver communication, check-calls, and exception handling

Keep loads covered and customers informed, escalating with judgment when something can’t wait

Use AI tools daily to research, troubleshoot, draft, analyze, and automate your own work

Improve the playbook as you go — document what works, flag what doesn’t, and ship a better process every week

Call out problems early and come with proposed solutions, not just escalations

Partner with engineering and product to turn recurring manual work into automated workflows

Track the KPIs of your operation — load coverage, on-time performance, driver utilization — and use them to improve

What You’ll Bring:

A recent degree or 1–2 years of work experience — high-performing new grads encouraged to apply

AI Operations Associate

Responsibilities

Qualification

Required

Preferred

Company

Nevoya

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