Head of Tutor Strategy & Operations

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Head of Tutor Strategy & Operations at ClassDojo · LumiJobs

senior

$230k–$300k

H1B: yes

ClassDojo Head of Tutor Strategy & Operations at ClassDojo leads the Tutor Operations team to manage tutor supply, session quality, and customer support. Acts as a strategic partner to Product and business leadership to drive growth and improve marketplace operations.

Responsibilities

Lead the Tutor Operations team, covering tutor supply acquisition and retention, session reliability and quality, customer support, tutor community, and manual operations: set ambitious goals, coach, give direct feedback and help each person grow.
Drive top-line growth: shape Tutor's growth strategy with Product, bring what you see on the front line into roadmap decisions, and staff launches with the ops support they need.
Coach the team as it owns the supply side of the marketplace, ensuring the right mix of tutors across subjects, grades, time slots, languages and locales, and a rising bar for quality and reliability.
Help the team run customer support for families and tutors that's fast, accurate and increasingly automated, so quality goes up as cost per contact goes down.
Prioritize ruthlessly: focus the team on fewer things done well, protect its capacity, and tie every process the team runs to the business outcome it should move.
You'll Be a Match If

Qualification

You've led operations at a tech companyYou're analyticalYou own outcomesYou've taught[1] Some more context(If you are on LinkedInHow ClassDojo Connects Parents“Whats New on ClassDojo 2023”TechCrunch Article

Required

You've led operations at a tech company, ideally for a marketplace business.
You're analytical: you set measurable goals, dig into data yourself, and make clear calls on what to prioritize and what not to do.
You own outcomes, not just processes, and you hold your team to the same standard.
You push back on and sharpen senior leaders' thinking, not just carry out their plans.
You're a hands-on executor who uses AI to get more done.

Preferred

You've taught, tutored, or worked in edtech.
You've scaled a support or ops function with automation and AI rather than headcount.
You've run operations for an international or new-market expansion.
[1] Some more context:
(If you are on LinkedIn, you will not be able to access the hyperlinks below. Once you click apply, you will be directed to our career website (if you are not on there already) and will be able to access the hyperlinks)
How ClassDojo Connects Parents, Students, and Teachers
“Whats New on ClassDojo 2023”
TechCrunch Article: Second Act comes with First Profits

Company

ClassDojo

View company page

Source: ashby

Active within the past hour

Remote-friendly

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