Technical problem solving & diagnostics

Drive deployments with customers and internal teams to identify risks and establish success criteria

Debug and resolve system-level issues across hardware, firmware, drivers, Linux OS, and networking stacks

Perform root-cause analysis on field issues and partner with internal engineering teams to reproduce issues and ship fixes

Build and maintain diagnostics, monitoring/telemetry, and dashboards to improve visibility into system health

Firmware & system updates

Coordinate firmware updates, hotfixes, and configuration changes to improve reliability and unblock customer deployments

Manage update rollouts with minimal downtime and clear communication to customers and internal teams

Documentation & knowledge management

Create and maintain deployment runbooks, escalation playbooks, known-issues documentation, and field service guides

Capture structured learnings from deployments and convert them into repeatable processes

Cross-functional collaboration

Forward Deployed Systems Engineer

Responsibilities