Mission Systems Engineer - Fleet Support (R5004)

Dallas, Texasfull time

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f7d8749a-72d6-407c-bf98-292ea630c73a The Mission Systems Engineer serves as the mission systems SME for the V-BAT Fleet Support team, leading escalated investigations involving payloads, transponders, and mission systems. This role bridges Fleet Support with engineering teams to provide expert support for mission-critical capabilities.

Responsibilities

Shield AI is seeking a Mission Systems Engineer to serve as the mission systems SME for the V-BAT Fleet Support team. In this role, you will own customer-facing engineering support for payload system issues, transponder system issues, emerging mission-technology integrations, and systems that communicate with external sources or provide data externally.
Serve as the mission systems SME for Fleet Support and lead escalated investigations involving payloads, transponders, and externally connected mission systems.
Diagnose payload integration and performance issues involving power, thermal behavior, compute, configuration, data interfaces, timing, and subsystem interoperability.
Troubleshoot systems that communicate with external sources or provide data externally, including mission-data outputs, external interfaces, and system-to-system connectivity issues.
Support the introduction of emerging technologies and new mission capabilities into the fielded fleet by identifying support risks, validation needs, and integration challenges.
Work directly with customers, operators, and maintainers to understand mission impact, reproduce issues, and define corrective actions.
Partner with electrical, software, and RF teams on cross-functional mission-system problems.
Support lab validation, hardware integration, test readiness, and field demonstrations related to mission-system fixes.
Create technical guidance, interface notes, troubleshooting procedures, and customer-facing documentation for fielded mission capabilities.
Capture recurring issues and feed lessons learned back into product, systems, and design teams.

Qualification

Experience working across designExperience with defenseTemporary employee offer package

Required

Bachelor’s degree in Systems Engineering, Aerospace Engineering, Electrical Engineering, or a related discipline.
5+ years of experience in payload integration, sensor integration, mission systems, avionics integration, or aircraft systems engineering.
Experience troubleshooting complex systems that span hardware, software, networking, and operational workflows.
Strong ability to move between high-level mission context and detailed subsystem investigation.
Experience working across design, integration, test, and field-support environments.
Strong written and verbal communication skills in customer-facing technical settings.

Preferred

Experience with electro-optical and infrared (EO/IR) payloads, radar, transponders, or other externally connected aircraft mission systems.
Experience with interface control documents, validation planning, and flight-test support.
Experience introducing new payloads or mission kits into operational fleets.
Experience with defense, maritime, or expeditionary mission systems.
Full-time regular employee offer package:
Pay within range listed + Bonus + Benefits + Equity
Temporary employee offer package:
Pay within range listed above + temporary benefits package (applicable after 60 days of employment)