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Staff Customer Success Manager (R5645) at f7d8749a-72d6-407c-bf98-292ea630c73a · LumiJobs

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f7d8749a-72d6-407c-bf98-292ea630c73a· Posted Oct 1, 2026

Staff Customer Success Manager (R5645)

Washington, D.C.full time

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On Site

senior

H1B: no

f7d8749a-72d6-407c-bf98-292ea630c73a Staff Customer Success Manager responsible for supporting Hivemind Enterprise Customers and driving renewals. This role requires extensive travel and proactive engagement from onboarding to offboarding.

Responsibilities

This is a senior ( ~8+ years of experience) Customer Success Manager on a small team supporting our Hivemind Enterprise Customers. This is a high-impact role interacting with external C-Suite stakeholders!
Please note, this role would require extensive travel to visit customers, including international customers in Europe and around North America. Travel expectations could vary from 30-50% of total work.
The Customer Success Manager will be responsible for ensuring customers achieve their desired outcomes through the use of Shield AI Hivemind Enterprise Software. This role involves proactive engagement with customers from onboarding to offboarding, managing account health, providing program management support and helping drive renewals.
Build and maintain strong relationships with customers
Act as the primary point of contact for customer onboarding, training, offboarding and renewals
Develop and implement customer success plans
Conduct regular reviews to ensure customers are achieving their goals
Collaborate with sales and product teams to address customer needs and feedback
Own and drive contract renewal
Collaborate with sales to expand revenue in a land and expand motion

Qualification

Bachelor's degree in businessAbility to work in a fast-pacedCertification in project management

Required

Bachelor's degree in business, engineering, or a related field.
8+ years of experience in customer success or account management.
3+ years of experience working with large enterprise customers.
Proven experience in revenue renewal and retention for multi-million-dollar contracts.
Experience working in a startup environment.
Excellent communication and project management skills.
Strong problem-solving skills and the ability to think strategically.
Ability to work in a fast-paced, dynamic environment.