Director, People Operations (R5390)

Seattle, Washingtonfull time

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senior

H1B: no

f7d8749a-72d6-407c-bf98-292ea630c73a Director, People Operations leads and evolves the People Operations function to deliver an exceptional employee experience through technology-enabled and AI-powered processes. This role balances strategic transformation with operational leadership across the employee lifecycle.

Responsibilities

Strategic Leadership & Team Management
Define and execute a unified People Operations vision, operating model, and multi-year roadmap spanning candidate interviewing, hiring, employee onboarding and employee lifecycle operations.
Lead day-to-day operations, ensuring consistent, high-quality service delivery across the employee lifecycle.
Lead and scale a rapidly growing People Operations function through direct leadership, with full accountability for team performance, service quality, and outcomes across the candidate and employee lifecycle.
Establish team structure, capacity planning, KPIs, and operating rhythms to support hiring velocity, onboarding effectiveness, and ongoing operational excellence.
Serve as a strategic advisor to executives on workforce operations, hiring experience, service delivery, and AI enablement.
Service Delivery & AI Enablement
Transform People Operations into a self-service-first, AI-enabled support model.
Design and implement service delivery architecture, including automation, case management, and digital support channels to support rapid company scaling and global expansion.
Lead enterprise knowledge management to enable self-service and improve consistency and AI effectiveness.
Own and drive service performance, including SLAs, response times, quality, and employee satisfaction.
Establish governance for AI-enabled execution and support, ensuring accuracy, compliance, and appropriate escalation.

Qualification

Bachelor’s degree in Human ResourcesDemonstrated success with KPIsStrong leadershipExperience in technologyExperience with UKGBackground in service managementKnowledge of LeanRelevant certifications (e

Required

Bachelor’s degree in Human Resources, Business Administration, or related field.
15+ years of progressive HR or People Operations experience in complex or high-growth environments.
7+ years leading People Operations or HR Shared Services teams.
Experience designing and scaling shared services and service delivery models.
Proven track record of operational transformation, including automation and AI-enabled solutions.
Strong expertise in employee lifecycle operations, compliance, and data governance.
Experience partnering with HRIS and enterprise technology teams.
Demonstrated success with KPIs, SLAs, and operational reporting.
Strong leadership, communication, and stakeholder management skills.

Preferred

Master’s degree or MBA in a related field.
Experience in technology, aerospace, defense, or high-growth industries.
Experience building AI-enabled service models and knowledge management systems.
Experience with UKG, Ashby and Jira
Background in service management, digital transformation, or operational excellence.
Knowledge of Lean, Six Sigma, Agile, or ITIL methodologies.
Experience supporting multi-state or global workforce operations.
Relevant certifications (e.g., SHRM-SCP, SPHR, PMP, Lean Six Sigma, ITIL).