Customer Services Summer Intern

Washington, DCinternshipOn Site

Apply on Employer Site

entry

H1B: no

Sxinternships Customer Services Summer Intern at SoundExchange to support customer service operations by documenting interactions, researching workflows, and developing customer journey maps. The role includes preparing presentations and reports.

Responsibilities

$20.00 per hour
One‐time taxable stipend of $2,000.00 to assist with housing and transportation
35‐40 hours per week
Flexibility to work hybrid (two days, Tues and Weds on‐site required)
Participate in a comprehensive educational series and engage with various SoundExchange leaders across the organization
Build your network with your fellow interns and SoundExchange staff
Program dates: Approximately June 1, 2027 – August 6, 2027
Deadline: All applications must be received no later than November 7th, 2026
Internship interviews: September 2026 ‐ November 2026
Selection & Notification: December 2026
Shadow Customer Services team members across multiple functions.
Document customer interactions and key journey touchpoints.

Qualification

Maintain project notesDemonstrate inclusivityThrive in a fast‐paced environmentResourceful

Required

Maintain project notes, observations, and findings.
Develop and update the customer journey map and supporting materials.
Interview subject matter experts and summarize insights.
Prepare presentations and reports communicating findings and recommendations.
All interns are required to give a presentation at the conclusion of their internship.
Personify SoundExchange’s Core Values (Driving Excellence, Integrity In All That We Do, Championing Creators, Respect Why We’re Here, Teamwork That Empowers)
Demonstrate inclusivity, advocacy, and appreciation for diversity in personal, academic, or professional experiences
Thrive in a fast‐paced environment
Resourceful, have great attention to detail, highly organized
Ability to collaborate well with others and tackle challenges enthusiastically
Sharp written and verbal communication skills
Be 18 years of age or older on or before the first day of the internship program