DoorDash's marketing product operations team is the connective tissue between our Retention Marketing organization and the tools, systems, and data that power it. As an Associate Manager on CRM Automation, you'll own developing the AI-powered automation that helps our Campaign Operators build, edit, QA, and monitor CRM campaigns faster and with fewer errors across every audience we serve.

You'll partner closely with Campaign Operators to find where manual work slows them down. You’ll use these learnings to then partner with our Martech team to design, ship, and scale internal AI-enabled tools and workflows that remove it. This is a highly cross-functional, builder-oriented role for someone who wants to own CRM automation end-to-end.

You’re excited about this opportunity because you will...

Own and evolve the CRM automation roadmap, using DoorDash's internal AI tools to help Campaign Operators build, edit, QA, and monitor campaigns more efficiently

Identify high-effort manual steps in campaign build and edit workflows and design AI-assisted automations to replace them

Apply AI to campaign QA and ongoing monitoring so issues are caught early and surfaced quickly across all audiences

Partner cross-functionally with Campaign Operators, Marketing, Martech, and Product to define requirements and prioritize what to automate next

Track and report on adoption, time saved, and campaign error rates to demonstrate the impact of automation

Build documentation, SOPs, and training that help Campaign Operators adopt new tools and workflows with confidence

We’re excited about you because...

4+ years of experience in marketing technology, marketing operations, CRM marketing, program management, or a similar operational role at a technology company

Hands-on experience building, editing, or operating CRM campaigns in marketing automation platforms (Braze, Salesforce Marketing Cloud, Iterable, Responsys, or similar)

Associate Manager, Marketing Product Ops, CRM Automation

Responsibilities

Qualification

Required

Preferred

Benefits

Company

DoorDash

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