Lead, coach, and manage a pod of Customer AI Strategists, AI Consultants, and AI Analysts aligned to specific industry verticals, driving high performance and career growth.

Partner closely with the Head of Professional Services to build team processes, operating rhythms, and delivery frameworks that scale across the organization.

Own portfolio-level strategy across multiple verticals within the same sector, developing a sharp vertical POV and ensuring consistency of outcomes across accounts.

Take ownership of portfolio renewals — proactively identifying risks, building the case for expansion, and leading renewal conversations with clients.

Frame client problems, make tradeoff calls, and be accountable for outcomes at the vertical level, bringing a strategic perspective to every client engagement.

Lead cross-functional and client-facing conversations at senior levels (VP, SVP+), partnering with Product, Marketing, and Account Leads to drive alignment and shared accountability.

Work closely with AI Strategists to develop vertical-specific narratives and views that inform client strategy and internal thinking.

Establish and scale best practices for client orchestration, workstream ownership, account planning, and performance measurement.

Contribute to hiring, onboarding, and team design as the Professional Services organization continues to grow.

12+ years of experience in client services, management consulting, enterprise customer success, or a related field, with meaningful experience managing senior client relationships.

Proven track record of owning portfolio-level outcomes — including renewals, expansions, and executive-level client engagement — across complex, multi-brand or multi-market accounts.

Strong strategic thinking skills with the ability to frame ambiguous problems, make clear tradeoff decisions, and drive accountability across a team.

Director of Professional Services

Responsibilities

Qualification

Required

Company

Bluefish AI

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