Billing Support Specialist

Required

• Great candidates often have these qualifications:
• At least 2 years of experience in customer support, billing support, subscription management, or a related customer-facing role.
• Excellent written and verbal communication skills, with business fluency in English.
• Strong understanding of subscription-based billing models, including recurring payments, renewals, credits, refunds, and cancellations.
• Excellent problem-solving skills and the ability to make thoughtful decisions in complex customer situations.
• Strong customer-first mindset with the ability to balance customer satisfaction and company policies.
• Experience handling difficult or sensitive customer conversations.
• Strong attention to detail, organizational skills, and ability to manage multiple customer requests.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Great candidates may also have one or more of these qualifications:
• Experience supporting billing operations at a SaaS or subscription-based company.
• Familiarity with billing platforms such as Chargebee, Stripe, or similar systems.