DoorDash Sr. Associate, Marketing Product Operations supports DoorDash's Retention Marketing by managing CRM tools and processes. Responsible for training, documentation, and program management of tool migrations.
Responsibilities
DoorDash's Product Marketing Operations team is the connective tissue between our Retention Marketing organization and the tools, systems, and data that power it. As a Sr. Associate, you'll become an expert in the tools our CRM operators use to build campaigns, then use that expertise to train operators, document how the tools work, and partner with Operators, Product, and Engineering to define requirements and influence the roadmap for existing and new tools.
You'll make sure our CRM teams have everything they need for a frictionless process while building campaigns. The role also requires program management skills to support migrations to new tools, which may involve capacity planning, forecasting, adoption measurement, and building processes from scratch. This role is for an experienced CRM operator who wants to shape the tools operators use.
Become an expert in our CRM tools and how operators use them to build campaigns
Identify friction in our tooling and processes alongside CRM operators
Work directly with Product and Engineering to define requirements and influence the roadmap for existing and new tools
Create and maintain documentation for CRM operators
Design and deliver enablement and training so CRM teams have everything they need for a frictionless process while building campaigns
Program-manage migrations to new tools, including capacity planning and forecasting
Build processes from scratch where needed
Qualification
Program management skills
Required
3+ years of experience as a CRM operator, building and launching campaigns in a CRM platform
Technical expertise in a CRM platform (Braze, Salesforce, Iterable, etc.)
Experience creating documentation and training or enablement materials for internal teams
Program management skills, including supporting migrations to new tools
Ability to partner with Product and Engineering teams
Preferred
Experience writing internal documentation, training materials, or adoption playbooks
Experience with capacity planning and forecasting
Experience within a product or product marketing org; understands basic product GTM and interest in understanding a product roadmap.
Experience working with DS/Analytics team
Experience working across multiple brands/audiences (e.g., consumer, B2B, international).
We expect this position to be filled by 12/30/2026
