Analyst, Banking Operations (Domestic) at Brex · LumiJobs

Responsibilities

Brex is building the operating system for growing companies, and reliable funds movement is at the core. As a Banking Operations Analyst on our Domestic Payments team, you will work the US payment rails (ACH,checks, domestic wires, stablecoin) and investigate returns and exceptions, and keep our customers’ money moving accurately and on time. You’ll combine precision and rigor in controls with cross-functional collaboration to keep customers’ funds safe, timely, and accounted for. If you meet most, but not all, of the qualifications, we encourage you to apply.
Where you’ll work
This role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!
Work the domestic payments queue across ACH, checks, domestic wires and stablecoin, resolving cases in Salesforce with clear, customer-safe explanations.
Monitor ACH and wire returns, interpreting return codes and running the right procedure for each.
Watch for trends before they become incidents and escalate with clear context and urgency.
Work exceptions with external banking partners, bringing the right identifiers and evidence to speed resolution.
Keep the queue healthy by maintaining Salesforce routing and hygiene, balancing case quality and attention to detail.
Write and maintain documentation (SOPs, training materials) and help onboard and cross-train new analysts.
Leverage data and AI (Hex, SQL/Snowflake, Retool, LLMs) to investigate cases faster, build monitoring and dashboards, and automate repeat work.
Identify process gaps, determine whether each is a manual error, data break, or process gap, and bring clear requirements to Engineering and Product.
Collaborate cross-functionally with CX, CSMs, AEs, Accounting, Compliance, Engineering, Product, Design, and external banking partners to resolve exceptions and prepare for new flows.

Analyst, Banking Operations (Domestic)

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Brex

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