Rad AI Senior Implementations Product Specialist at Rad AI owning customer adoption outcomes and go-live readiness. Acts as a radiology workflow consultant to optimize product configurations and adoption strategies.
Responsibilities
Own customer adoption outcomes
Own go-live readiness and stabilization: Lead product training and support go-live stabilization through adoption engagement with customer admins and radiologists, so customers go live on time and sustain usage.
Drive post-go-live adoption: Stay engaged after stabilization to deepen and sustain product adoption across radiologists and customer stakeholders.
Act as a radiology workflow consultant: Serve as a trusted advisor to clinical and operational stakeholders, translating customer-specific radiology workflows into optimized product configurations and adoption strategies — not just training delivery.
Conduct workflow discovery and gap analysis: Lead structured pre- and post-go-live workflow assessments with radiologists, department leads, and IT stakeholders to identify friction points, configuration needs, and adoption risks.
Partner with strategic accounts: Serve as a trusted product partner for strategic, high-visibility customers, bringing the workflow depth and credibility to engage senior clinical and operational leaders.
Be the product expert
Master Rad AI Reporting and Impressions: Develop deep functional knowledge of both products — key features, core workflows, integrations, and best-practice recommendations — and stay current on new features, tools, and integrations, sharing that knowledge with the Implementation team.
Own template and configuration standards: Own the configuration of customer templates and maintain reusable templates and best practices, so implementations are consistent and scale.
Build training and enablement content: Create and maintain training materials for customers and for the Implementation team.
Close the loop across the company
Be the voice of the customer: Partner with Product, Engineering, and Technical Support to resolve customer issues, and bring customer feedback and adoption patterns back to Product to inform the roadmap. Respond to product-related questions from customers and internal stakeholders.
Qualification
Bachelor’s degree or aboveGrowth-stage scale startup experienceFamiliarity with HL7
Preferred
Direct clinical experience as a radiology technologist, PACS administrator, or radiology IT specialist.
Bachelor’s degree or above.
Growth-stage scale startup experience.
Prior professional consulting or healthcare software implementation experience.
Familiarity with HL7, FHIR, and EHRs.
Experience supporting or selling radiology-specific HIT products (e.g., RIS, PACS, voice recognition/dictation platforms)
Join our world-class team as we build and deploy AI solutions that empower physicians and transform patient care—making a meaningful impact on millions of lives. Driven by our mission, we prioritize transparency, inclusion, and close collaboration, bringing together exceptional people to revolutionize healthcare. If you're passionate about driving innovation and delivering impactful healthcare solutions, we'd love to hear from you!
To learn more about what it's like to work at Rad AI, visit https://www.radai.com/life-at-rad-ai and be sure to follow us on LinkedIn to stay up to date!
