Rain IT Manager at Rain responsible for end user support, IT asset management, and automation. Lead vendor management and identity lifecycle automation.
Responsibilities
We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
IT support, Services and Vendor management
Own day to day end user support across hardware, software, accounts and access requests, serving as the primary point of contact through Console helpdesk and Slack.
Run full IT onboarding and offboarding, including device provisioning through JumpCloud and Apple Business Manager, account setup and the new hire IT and security session.
Own IT asset and inventory management across all offices, tracking hardware through its full lifecycle from procurement and assignment to refresh and retirement, with an accurate inventory
Improve and document IT processes, including workflows, runbooks and onboarding guides, and drive down recurring ticket volume.
Manage the SaaS portfolio, including licenses, renewals, enterprise tier upgrades and rightsizing spend.
Lead vendor management and vendor security reviews, evaluating new tools, negotiating pricing and terms and onboarding approved vendors.
Own onsite IT, networking and AV across all Rain offices, including UniFi network management, conference room infrastructure and physical security systems
Automation, agentic AI and identity engineering
Design and build automation that eliminates manual toil across IT, HR and security, from simple scripts to agentic AI workflows.
Architect and operate identity lifecycle automation in Okta and Okta Workflows, including joiner mover leaver provisioning and instant deprovisioning across the SaaS stack.
Qualification
Experience in fintechThings that enable a fulfilling
Preferred
Experience in fintech, payments or another regulated and high compliance environment.
Experience with agentic AI tools and building AI powered internal workflows.
Vendor negotiation and SaaS cost optimization experience.
Things that enable a fulfilling, healthy and happy experience at Rain:
Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.
Flexible working ☕ We support a flexible workplace – work from home, come into an office, or both. We want everyone to work in an environment where they're their most confident and productive selves. New Rainmakers receive a stipend to set up a comfortable home workspace.
Easy to access benefits 🧠 For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan.
Retirement goals💡 Plan for the future with confidence. We offer a 401(k) with a 4% company match.
