Genius AI Customer Support Expert to manage customer relationships for GlossGenius service business owners. Provide support via phone, text, and email.
Responsibilities
Own scheduled calls that guide customers through setting up their payroll accounts from first question to live
Respond to posts in our Facebook community group as GlossGenius, with a professional, helpful tone that reflects our brand voice
Use AI to build, not just work: turn repeated customer questions into AI-assisted macros, Help Center articles, and workflows that resolve issues faster
Challenge how we work by shipping fixes to gaps you find in our macros and Help Center, then bringing the team along
Drive shared goals in customer acquisition and retention by building deep product expertise you can apply with confidence
Qualification
1+ year of customer-facing experience
Required
1+ year of customer-facing experience, with a record of driving customer satisfaction and meeting or exceeding performance standards
Rebuilt parts of your own workflow around AI, identifying repeatable work, automating it, and redirecting your time to problems that need real judgment
Excellent written and verbal communication skills, with an ability to adapt to various communication styles
Self-starter who sets direction without waiting to be told and works well with a team in a high-growth environment
Experience at high-growth technology companies or with appointment-based service businesses is a plus
Preferred
Experience at high-growth technology companies
Experience with appointment-based service businesses
