Astronicscorporation Customer Repair Coordinator responsible for processing repair orders, verifying accuracy, and resolving customer issues during weekend shifts. Provides status updates and assists in training less experienced employees.
Responsibilities
Process sales orders for repairs of customer owned property
Follow orders from receipt to shipment
Verify orders for accuracy including billing, shipping, payment terms, price, and ship methods
Maintain sales order retention files
Work with other departments to resolve semi-routine customer order problems
Request updated information from customers
Provide quotes to customers
Provide routine status updates including repair status, ship date, and tracking number
Assist in training less experienced employees
Perform other duties as assigned
Qualification
Education/ExperienceAction OrientedActive LearningCoordinationCustomer FocusQuality of Work OutputTime ManagementWritten CommunicationsWork EnvironmentManufacturing environment
Required
Education/Experience:
High school diploma or equivalent required.
Demonstrates competency (typically 2-4 years of direct experience in the essential functions of the position).
Action Oriented: Enjoys working hard; is action oriented and full of energy for the things they see as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
Coordination: Adjusting actions in relation to others’ actions.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Quality of Work Output: The quality of goods and services produced in terms of errors, waste and rework required to meet standards, not considering other things like timeliness or quantity.
Time Management: Uses their time effectively and efficiently; values time; concentrates their efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
Written Communications: Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.