Insights Lead, Instacart Business

Remote - United Statesfull timeRemotesenior$230k–$243kH1B: yes

Instacart The Insights Lead at Instacart Business leads the Customer Success organization for the Enterprise Solutions portfolio, focusing on value realization and strategic advisory to retailer executives. This role partners closely with Business Development and other teams to drive adoption, manage at-risk portfolios, and improve customer satisfaction.

Responsibilities

Lead the Customer Success organization for the Enterprise Solutions portfolio
Own value realization and outcomes end to end
Partner closely with Business Development to provide account health, risk signal, and expansion readiness

Qualification

8+ years of enterprise customer successDirect

Required

8+ years of enterprise customer success, account management, or post-sale leadership at a B2B SaaS or enterprise technology company.
Direct, accountable leadership of a customer success organization responsible for adoption velocity, time-to-value, health score, at-risk portfolio, CSAT, QBR quality and support BD with GRR, NRR, and expansion.
Track record of managing managers with demonstrated ability to set standards and develop senior leaders without micromanagement.
Ownership of a CS book of business or post-sale P&L of meaningful scale (e.g., $1000M+ ARR) with documented outcomes on Adoption, NRR, GRR, or expansion.
Proven success operating in a BD- or Sales-led commercial environment — clear instinct for where the CS lane begins and ends, comfort with shared standards rather than rigid RACI/process.