Service Supervisor, Goose Island ( 2nd Shift )

Chicago, ILfull timeOn Site

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H1B: no

Lucidmotors The Service Supervisor (2nd Shift) at Lucidmotors assists the service manager in daily operations of the Service Center, managing advisors, technicians, service assistants, and parts staff. This role ensures detailed and complete work orders and continuously monitors workflow to provide the best customer experience.

Responsibilities

Manages and develops Service Team members and the day-to-day service business, including customer service interactions, reporting and repairs
Performance Management: will learn to continually evaluate the performance of each employee and provide feedback on a consistent basis to drive results
Will be involved in the selection, training, and development of service employees, ensuring all positions are filled in a timely manner
Support, implement and provide follow-up for all training
Participate in meetings, workshops and other learning opportunities
Ensure the team is providing the highest level of Lucid customer experience while developing top of the line, everlasting professional relationships with our clients/vendors
Manage timecards and schedules for service center team members
Address any client concerns or complaints quickly and professionally
Develop a working knowledge of all industry standards, regulations, restrictions, and ensures department compliance
Delegate and direct all service tasks as directed by service manager, ensuring client vehicles are repaired and returned on time
Monitor employee work and provide guidance, ongoing training, and development as needed
Perform quality control checks on vehicles once repairs have been completed

Qualification

Learning agilityGain knowledge of company policiesExceptional ability to collaborateKnowledge of HV systemsASE CertificationsEPA 609 CertificationAt Lucid

Required

Automotive service experience including understanding various KPI’s i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time
Learning agility
Willingness to take on more responsibility to learn and develop into management position
A self-starter with curiosity and desire to review processes and execute changes
Gain knowledge of company policies, protocols, and process
Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
Verifiable track record of excellence in Customer Service
Willingness to assist on repairs on an as needed basis
Exceptional organization and the ability to drive continuous improvement in a fast-moving environment
Excellent written and verbal communication skills, including ability to work independently and collaboratively in a team environment
Assist in building a world-class team from the ground up
Ability to analyze and interpret internal reports

Preferred

AA/BS in either Automotive Technology or Business Management, or equivalent work experience
Knowledge of HV systems, LV systems, and EV powertrains
Start-up experience and related fast-paced environments
Previous OEM specific EV experience and training
ASE Certifications
EPA 609 Certification
At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Benefits

Dental
Vision
401(k)
PTO
Equity/RSU

Company

Lucidmotors

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Source: greenhouse

Active within the past hour

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