Responsibilities

Own and build solutions in Salesforce, including data model design, declarative automation, validation, permissions, page layouts, and reporting, taking projects from scoping and intake through rollout, adoption, and documentation
Administer our post-sale platforms, including Gainsight and Accord, alongside our Customer Success Operations team, covering the rules engine, journey and email programs, surveys including NPS, and the workflows behind customer health scoring, CSM assignment, and account transfers
Own integrations between Salesforce, Gainsight, and the rest of the stack, standing up new ones independently and eliminating the recurring failures that come with the existing ones
Partner with Sales, Customer Success, and Customer Marketing on their requests, working out whether the fix belongs in a system or somewhere else, and seeing it through to a working solution either way
Lead platform migration and consolidation work as our tech stack changes, from evaluation and vendor assessment through data movement, cutover, and adoption
Hold a point of view on where the stack should go, surfacing the opportunities and the risks in our implementation rather than waiting to be asked
Document what you build, and bring request volume down over time through automation and self-service
Additional projects and responsibilities as business needs require
Several years in revenue operations, customer success operations, business systems, or platform administration.
B2B SaaS experience.
Deep hands-on Salesforce administration experience: data model design, declarative automation, permissions and sharing, reporting, and the judgment to know when not to build. You should be comfortable making medium to large changes to a production org and reasoning about the performance and scale implications of your configuration choices.
Hands-on ownership of Gainsight or a comparable post-sale platform (e.g., Totango, ChurnZero, Planhat), with enough depth to configure independently and to hold a credible view on whether the platform is serving the business.

Senior Revenue Systems Specialist at Greenhouse · LumiJobs

Senior Revenue Systems Specialist

Responsibilities

Benefits

Company

Greenhouse

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