Veracode Technical Program Manager at Veracode leading the customer onboarding program across Enterprise and Commercial customers. Responsible for program strategy, governance, and cross-functional execution to improve onboarding at scale.
Responsibilities
Program Leadership: Own the customer onboarding program, establishing clear objectives, priorities, governance, operating rhythms, and measures of success across the deployment portfolio.
Portfolio Management: Maintain a program-level view of active customer deployments, identifying critical dependencies, capacity constraints, systemic risks, and opportunities to improve execution.
Cross-Functional Leadership: Align Project Management, CSEs, SAs, CSMs, Product, and customer stakeholders around priorities, ownership, dependencies, and outcomes. Drive accountability without direct authority.
Program Governance Establish consistent program reviews, stage gates, risk management, escalation paths, decision frameworks, and leadership reporting.
Risk & Dependency Management Proactively identify risks and cross-functional dependencies, drive resolution of complex blockers, and escalate decisions requiring leadership intervention.
Program Performance Define and track onboarding KPIs, provide visibility into program health, and use performance data to improve predictability, capacity planning, and customer time to value.
Operating Model & Scale Build and continuously improve onboarding frameworks, playbooks, processes, and workflows that create a consistent, repeatable, and scalable customer experience.
Customer & Executive Alignment Provide clear communication on program health, priorities, risks, and outcomes across customer and Veracode leadership stakeholders.
Customer Transition Ensure a consistent transition from onboarding into ongoing Customer Success, with clear ownership of customer objectives, outcomes, risks, and outstanding priorities.
Program readiness and execution predictability
On-time milestone and deployment completion
Time to go-live and first value
Qualification
Working knowledge of SDLCExperience with JiraExperience with application security
Required
5+ years of experience in technical program management, enterprise SaaS implementation, or complex customer-facing technology programs.
Demonstrated success leading multi-workstream programs involving multiple teams, stakeholders, and technical dependencies.
Strong experience with program governance, portfolio management, risk and dependency management, operating cadences, KPIs, and executive reporting.
Proven ability to translate strategic objectives into structured programs and measurable outcomes.
Strong understanding of enterprise SaaS implementations and customer onboarding.
Working knowledge of SDLC, CI/CD pipelines, APIs, enterprise integrations, and cloud software environments.
Excellent executive communication and stakeholder management skills.
Demonstrated ability to influence teams and drive accountability without direct authority.
Experience with Jira, Asana, Smartsheet, or equivalent program management platforms.
Experience with application security, SAST, SCA, DAST, or DevSecOps environments is a plus.
