Senior Manager, Engineering, Core-backend at Crusoe · LumiJobs

Responsibilities

Crusoe is hiring an Engineering Manager to lead the Core Backend team in our Cloud Customer Experience (CCX) organization. Core Backend builds the shared services that every Crusoe Cloud product depends on: quota management, customer notifications, organization onboarding and KYC, and the API framework that sits in front of our backend services. Customers rely on these systems to sign up, get access to the capacity they are entitled to, and hear from us when something changes on their account. Product teams rely on them so they can launch on Crusoe Cloud without building their own quota, notification or onboarding systems.
What You'll Be Working On:
Shared services for product teams: Own the services other Crusoe Cloud teams build on, including quota management, the notification service and the API framework, so a new product can launch without building its own versions of them.
Quota management: Run the system of record for what each organization and project can consume across GPU, compute, storage and networking, along with the request and approval workflows that change those limits.
Customer onboarding: Lead self-serve onboarding, organization state management and automated KYC, and work with risk and security partners on fraud prevention for self-serve customers.
Customer notifications: Own the service that sends email, in-console, webhook and Slack notifications to Crusoe Cloud customers.
Reliability and operations: Set and meet SLOs for the team's services, run on-call and incident reviews, and move long-running operations onto durable workflows.
Technical direction: Guide architecture decisions with the team, including API standardization across services and breaking apart monolithic services, and make the tradeoffs between new features and platform work.
Cross-functional partnership: Work with Product, Customer Success, Security and the other CCX teams (Billing, Identity and Access Management, Client Interfaces and Admin Tooling) to set one roadmap from many requests.
Team building: Hire, mentor and grow engineers, including filling open roles on the team.
What You'll Bring to the Team:
People leadership: 2+ years managing software engineering teams, including hiring, performance management and career development for engineers at different levels.

Senior Manager, Engineering, Core-backend

Responsibilities

Qualification

Preferred

Benefits

Company

Crusoe

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