Roblox Critical Harms Investigations & Incident Management Specialist leading investigations into high-severity safety incidents on Roblox. Responsible for incident response, evidence gathering, communication, and process improvement.
Responsibilities
Lead rapid investigations into critical and complex incidents, including those related to child safety, violent extremism, and other high-severity harms.
Operate within a 24/7 on-call rotation and act as the primary point of contact for safety incidents across the company, including with senior leadership.
Utilize internal tools, data analysis, and open-source intelligence techniques to gather evidence, establish facts, and conduct root cause analyses.
Draft and deliver real-time, high-stakes communications to senior leadership regarding incident status, impact assessment, and mitigation efforts.
Apply sound judgment in triage, lane assignment, escalation, and case closure.
Develop, test, and maintain robust incident response playbooks for critical harms scenarios.
Improve our investigative methods, operating processes, templates, and quality standards.
Build trust with cross-functional partners and mentor others to strengthen our investigative capabilities.
Qualification
5+ years leading investigationsFluency with data analysisStrong project management skillsDemonstrated mentorshipOutstanding judgmentAnnual Salary Range$144
Required
5+ years leading investigations, incident management, and/or policy enforcement on a technology platform.
Demonstrated ability thriving in high-pressure, sensitive, and complex investigations.
Excellent written and verbal communication skills, with the ability to clearly articulate complex technical and sensitive issues to executive audiences and non-technical partners.
Fluency with data analysis, dashboards, and a range of investigation tools; familiarity with online safety considerations.
Strong project management skills, prioritization acumen, and enthusiasm to build processes from the ground up.
Demonstrated mentorship, informal leadership, and subject-matter expertise that helps other investigators grow.
Outstanding judgment, discretion, collegiality, and resilience.
For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page.
Annual Salary Range
$144,620—$174,100 USD
Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).
Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.
