Apply on Employer SiteApply Now
KiwiPosted Oct 30, 2026
Collections Agent
Santo Domingo · Remotefull timeRemoteentryH1B: no
Kiwi Collections Agent at Kiwi responsible for contacting past-due customers to negotiate payment arrangements and recover balances in compliance with regulations. Communicate clearly and document interactions accurately.
Responsibilities
- Make and receive calls, texts, and emails with past-due customers.
- Negotiate payment arrangements and process payments according to policy.
- Explain balances, payments, fees, and payoff amounts clearly.
- Follow call scripts, contact limits, and all FDCPA/Reg F, TCPA, and SCRA/MLA requirements.
- Obtain and document proper ACH payment authorizations under NACHA rules.
- Document every interaction accurately in the loan management system.
- Escalate disputes, hardship cases, fraud claims, and complaints to the right team.
- Meet daily productivity and quality goals.
Qualification
Fluent EnglishBasic knowledge of FDCPA/Reg FBasic understanding of loan conceptsStrong negotiationRemote - Based in Dominican Republic
Required
- 1+ year of experience in collections or customer service, ideally in lending, fintech, or banking.
- Fluent English, written and spoken.
- Basic knowledge of FDCPA/Reg F, TCPA, and fair collections practices.
- Basic understanding of loan concepts: principal, interest, fees, past-due amount, and payoff.
- Strong negotiation, empathy, and active listening skills.
Company
Source: ashby
Active within the past hour
Remote-friendly