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KiwiPosted Oct 30, 2026
Credit Dispute Analyst
Santo Domingo · Remotefull timeRemotemidH1B: no
Kiwi Credit Dispute Analyst at Kiwi responsible for investigating and resolving consumer credit reporting disputes within regulatory timelines. Collaborate with Servicing, Compliance, and Data teams to ensure accurate tradeline reporting.
Responsibilities
- Investigate and respond to direct disputes and e-OSCAR ACDVs within FCRA deadlines.
- Review account history, payment ledgers, and tradeline data to determine reporting accuracy.
- Prepare AUD corrections and customer response letters in English and Spanish.
- Document each investigation in Jira and Zendesk following SOPs.
- Escalate complex cases, fraud claims, and recurring data errors to the Credit Dispute Lead.
Qualification
Working knowledge of FCRAUnderstanding of loan mathFully bilingual English and SpanishBased in Dominican Republic
Required
- 1 to 3 years of experience in credit reporting disputes, collections, or servicing within lending, fintech, or banking.
- Working knowledge of FCRA, Metro 2, and e-OSCAR; familiarity with TILA, ECOA, UDAAP, SCRA/MLA, and FDCPA.
- Understanding of loan math: interest rate vs. APR, principal and interest, amortization, accrual, fees, and payoff; ability to read and explain a payment ledger.
- Strong attention to detail and comfort handling high case volumes under deadlines.
- Clear writing skills for customer communications.
Company
Source: ashby
Active within the past hour
Remote-friendly