We're hiring our first IT Operations Engineer to own the systems and workflows our employees rely on. You'll shape how IT operates at Blacksmith, from onboarding and device management to identity, access and day-to-day support.

This is a hands-on role with broad ownership. You'll solve problems for teammates, automate recurring work, and build processes that scale with the company. You'll also partner with security and engineering to keep our devices, accounts and internal tools secure.

Own onboarding, role changes and offboarding end to end, including device procurement, setup and recovery, account provisioning and timely access removal.

Resolve employee issues across hardware, software, networking and accounts, and turn recurring problems into reliable, self-service or automated workflows.

Operate and improve identity and access management, ensuring employees have the access they need and nothing more.

Manage our employee device fleet, including automated enrollment, patching, disk encryption and inventory.

Own software administration, licenses and renewals, keeping track of the tools we use and who has access to them.

Partner with business teams to build and maintain internal apps and integrations that simplify their work.

Partner with security and engineering on endpoint security, access controls and audit readiness, and maintain clear employee guides and operational runbooks.

You’re a good fit if you have

A resourceful approach to troubleshooting and the persistence to work through unfamiliar problems using documentation, investigation and vendor support.

A genuine interest in helping people, with the patience and communication skills to support technical and non-technical teammates.

IT Operations Engineer

Responsibilities

Qualification

Required

Benefits

Company

Blacksmith

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