Service Advisor

Highland Park, ILfull time

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On Site

$60k–$150k

H1B: no

Murgadoautomotive The Service Advisor at Acura of Highland Park manages customer interactions and coordinates vehicle repairs in a fast-paced dealership environment. This role involves scheduling appointments, providing estimates, and ensuring customer satisfaction.

Responsibilities

Greet service customers promptly and professionally.
Listen to customer concerns and accurately document vehicle service needs.
Schedule service appointments and explain recommended maintenance or repairs.
Provide clear estimates and communicate pricing with transparency.
Coordinate with technicians to help ensure timely, quality service completion.
Keep customers updated on repair status, timelines, and any additional service needs.
Resolve customer questions or concerns with professionalism, empathy, and urgency.
Follow up after service visits to support customer satisfaction and loyalty.
Maintain accurate service records and customer notes in dealership systems.

Qualification

Excellent organization

Required

Previous experience as an automotive Service Advisor or in a customer-facing service role preferred.
Strong communication skills with the ability to build trust and rapport with customers.
Basic understanding of automotive service, maintenance, and repair terminology.
Excellent organization, follow-through, and attention to detail.
Ability to multitask and stay composed in a fast-paced dealership environment.
Comfort using computer systems and service department software.
Commitment to delivering an excellent customer experience.
Flexibility to work evenings or weekends as business needs require.

Benefits

Medical
PTO

Company

Murgadoautomotive

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Source: lever

Active within the past hour

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